Privacy Policy

Introduction

Coffee Brew (“we”, “us”, or “our”) operates a neighbourhood bakery and cafe in Koregaon Park, Pune, serving artisan breads, custom celebration cakes, pastries and specialty coffee. This Privacy Policy explains what personal information we collect through our website and in-person services, how we use and protect that information, your rights, and how to contact us.

Information We Collect

We collect information necessary to provide our services and communicate with customers. This may include:

• Contact details: name, email address, phone number, postal address.
• Order information: items ordered, custom cake details, delivery or pickup preferences, transaction records.
• Payment information: only as needed to process payments via third-party payment processors (we do not store full payment card data on our servers).
• Device and usage data: IP address, browser type, pages visited, cookies, and similar analytics collected when you use our website.
• Optional information: dietary preferences, allergy notices, or messages provided when placing custom orders.

How We Use Your Information

We use collected information for the following purposes:

• To process and fulfill orders, including custom cake requests and deliveries or pickups.
• To communicate with you about orders, reservations, special offers, or updates related to our services.
• To manage payments, prevent fraud, and comply with legal obligations.
• To improve our website, products, and customer experience through analytics and feedback.
• To respond to inquiries, complaints, or legal requests.

Cookies and Tracking

Our website uses cookies and similar technologies to remember preferences, enable essential site functions, and analyze site usage. You can control cookie settings in your browser; note that disabling certain cookies may affect site functionality.

Data Sharing and Third Parties

We may share personal information with trusted third parties only as needed to operate our business:

• Payment processors and financial institutions to handle transactions.
• Delivery partners or ticketing/reservation services to fulfill orders or bookings.
• Service providers who assist with website hosting, analytics, email communications, and marketing.
• When required by law, to respond to legal processes, or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, no method of transmission or storage is completely secure. We retain personal information only as long as necessary for the purposes described or as required by law.

Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. To exercise these rights or to update your preferences, contact us at the address below. We will respond within a reasonable timeframe and as required by law.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under the applicable minimum age. If you believe we have collected such information, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on the website and, where appropriate, notify users of material changes.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

• Coffee Brew, Koregaon Park, Pune
• Email: wp-ba5588064ce2@newebai.com